Overview

We are seeking a highly organized, personable, and proactive Client Experience & Sales Support Specialist to serve as the first point of contact for our clients while supporting a dynamic, field-based sales team. This is a desk-based, in-office role within a collaborative environment, ideal for someone who thrives on multitasking, client interaction, and keeping operations running seamlessly behind the scenes.

This role blends elevated client service with sales support and lead coordination—perfect for someone who is both hospitality-driven and results-oriented.

Key Responsibilities

• Serve as the warm first point of contact for all incoming client inquiries (phone, email, and in-person)

• Deliver a luxury-level client experience, building rapport quickly and professionally

• Qualify incoming leads, answer general questions, and route clients to the appropriate sales team member

• Act as a “loop closer” by ensuring consistent follow-up and that no opportunities are missed

• Support lead generation efforts, including outbound follow-up and nurturing prospective clients

• Utilize and manage the MLS system for property searches, data entry, and client support

• Provide ongoing administrative and operational support to a field-based sales team

• Coordinate schedules, appointments, and internal communications

• Maintain accurate client records and assist with CRM/database management

• Manage multiple priorities, deadlines, and shifting tasks in a fast-paced environment

• Contribute to a collaborative office culture while supporting team success
  

Qualifications

• Strong communication skills with a polished, professional phone presence

• Proven ability to build rapport and trust with clients quickly

• Highly organized with exceptional attention to detail

• Ability to prioritize, multitask, and perform under tight deadlines

• Tech-savvy; proficient in Google Workspace (Docs, Sheets, Calendar, Gmail)

• Comfortable working with systems such as MLS and CRM platforms

• Team player with a proactive, solutions-oriented mindset

• Fluent in English (spoken and written)
  

Preferred Experience

• Background in real estate, interior design, or luxury service environments

• Experience in lead generation, client coordination, or sales support roles

• Familiarity with high-end clientele and white-glove service standards
  

Compensation & Benefits

• $30/hour (W-2 position)

• Full-time, in-person role in a collaborative office setting

• Health insurance

• 401(k)

• Paid Time Off (PTO)

• Performance-based bonus structure tied to overall team success

Feel like you’re the right fit?

Email resume to info@rehinteriors.com